We are so sorry to hear you are having an issue with your product. We take pride in the integrity of our products, and most problems that may arise tend to be covered under our warranty.
To verify if your product qualifies for a warranty claim, our team requires images and details of the product to review. You can start the claim through our Quality Assurance portal with the link below:
https://www.newtonbaby.com/pages/returns-exchanges
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Any additional issues, or do you still wish to talk to our team? We will reply to your questions very soon!
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