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How do I return an item?

You can return an item through our return portal link below. 

RETURN PAGE

 

Before starting your return, please review the policy below to be sure the item qualifies.

100-Night Trial for Crib Mattresses, Kids Twin' Mattress, Bassinet & Bedside Sleeper, Travel Crib & Play Yard, and Pet Beds: 

We require all of the above product returns to happen within the 100 night free trial time frame. The 100 Night Trial only is valid for items purchased directly from NewtonBaby.com. Products must be in their original packaging, even if used during the 100 night trial for proper handling. Products returned within the above parameters will be credited in the same form as the initial payment. You can create your return request and shipping label here. 

 

30 Day Returns for Pads, Extra Covers, Sheets, Pregnancy Pillow: 

We require that all of the above non-mattress returns occur within 30 days of purchase, in original packaging, and that the item not be used or damaged. Items include sheets, extra covers, pregnancy pillow, and mattress pads. Items returned within the above parameters will be credited in the same form as the initial payment. You can create your return request and shipping label here. 

 

14 Day Returns on unopened cribs: 

All crib purchases must be unopened and in their original packaging to return for a full refund. Please submit a return request here. A lead agent from our Customer Care team will reach out to you directly with any follow-up questions.

 

Gift Returns:

If you were gifted an item and it falls under the above guidelines, we'd be happy to offer you store credit in the amount of the purchase. You can initiate the return request through the returns page, and select the option " It was a gift." All we will need is a few pieces of information on the item and gift and we can help you along the way to process this return. You can create your return request here. 

If they do not know the order information for their gift return they can still request a return:

 

Did this answer your question? Mark this article as helpful, and our team will be alerted that we resolved your questions. 

 

Any additional issues, or do you still wish to talk to our team? We will reply to your questions very soon! 

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